Effective Date: July 21, 2025
Overview
To ensure consistency and a high-quality learning experience, this policy outlines how payments, cancellations, make-ups, and schedule adjustments are handled.
Payment Policy
Due Date:
Payments are due 12 hours prior to your scheduled lesson if opted out of autopay
Accepted Payment Methods:
Credit/Debit Card (Zelle)
Late Payments:
A $15 late fee applies if payment is not paid within the 12 hour window, unless prior arrangements have been made.
Cancellations & Make-Up Policy
Student Cancellations:
A minimum of 12-hour notice is required to be eligible for a make-up lesson.
Eligible make-ups must be scheduled within 90 days of the original missed lesson.
Make-ups are based on availability and are not guaranteed.
No-shows or cancellations made within 12 hours of the lesson are forfeited.
Instructor Cancellations:
If I need to cancel a lesson, I will offer a make-up or apply a credit towards the following month.
Vacations & Account Freeze
Short Absences (1 week or less):
Tuition secures your weekly lesson slot and remains the same, even if you’re away for a week. If you provide at least 12 hours’ notice, you may schedule a make-up within 90 days, subject to availability.
Extended Absences (2+ weeks):
With at least 2 weeks’ notice, your account may be temporarily frozen and billing paused for the duration of your time away. Please communicate your plans in advance so adjustments can be made.
Discontinuing Lessons
To stop lessons, please give at least 2 weeks’ notice via phone call, text or email.
No refunds will be issued for unused lessons if notice is given inside of 2 weeks.